Realty Genie

Privacy Policy

Last updated: 24 February 2026

Realty Genie is committed to protecting your privacy and ensuring compliance with the Protection of Personal Information Act (POPIA) 4 of 2013.

Quick Navigation

1. Information We Collect2. How We Use Your Information3. Data Sharing and Disclosure4. Data Security5. Your Rights Under POPIA6. Data Retention7. Cookies and Tracking8. Changes to This Policy9. Contact Us

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our platform.

1.1 Personal Information

  • Full name and identification number
  • Contact information (email address, phone number, physical address)
  • Employment details and professional credentials
  • FICA compliance documentation
  • Educational qualifications and certifications
  • Financial information for subscription management

1.2 Usage Information

  • Log data (IP address, browser type, access times)
  • Device information and operating system
  • Pages viewed and features used on the platform
  • Documents uploaded and compliance status

1.3 Agency Information

  • Company registration details
  • Agency license and compliance documents
  • Employee and agent records
  • Subscription and billing information

2. How We Use Your Information

We process your personal information for the following legitimate purposes:

•Service Provision: To provide, maintain, and improve the Realty Genie platform and its features
•Compliance Management: To track and manage FICA compliance, document verification, and regulatory requirements
•Communication: To send you updates, notifications, and support messages
•Analytics: To analyze usage patterns and improve user experience
•Billing: To process payments and manage subscriptions
•Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Within Your Organization

Agency administrators can view agent information and compliance status within their organization.

3.2 Service Providers

We may share information with trusted third-party service providers who assist in operating our platform (e.g., cloud hosting, payment processing), subject to confidentiality agreements.

3.3 Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or to protect our rights and safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

•Encryption of data in transit and at rest
•Regular security audits and vulnerability assessments
•Access controls and authentication mechanisms
•Secure cloud infrastructure with redundancy
•Employee training on data protection and privacy

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the following rights:

Right to Access

Request access to your personal information we hold

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal information (subject to legal obligations)

Right to Object

Object to processing of your personal information

Right to Data Portability

Request transfer of your data to another service

Right to Lodge a Complaint

File a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details in Section 9.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Active Accounts: Data is retained while your account is active and for a reasonable period afterward
Compliance Documents: Retained for 5 years as required by FICA regulations
Financial Records: Retained for 7 years as required by tax legislation
Account Deletion: Upon request, we will delete or anonymize your data, subject to legal retention requirements

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

Essential Cookies

Required for authentication and platform functionality

Performance Cookies

Help us understand how users interact with the platform

Functional Cookies

Remember your preferences and settings

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

•Posting the updated policy on our platform with a new "Last Updated" date
•Sending email notifications to registered users
•Displaying a prominent notice on the platform

Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Information Regulator (South Africa)

If you are not satisfied with our response, you may lodge a complaint with:

www.justice.gov.za/inforeg

Information Officer: We have designated an Information Officer as required by POPIA. For data protection inquiries, contact us using the details above.

© 2026 Realty Genie. All rights reserved.